Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The chart compares actual and budgeted expenses for 2026, showing fluctuations in actual expenses against a steady budget line.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

A bar graph comparing monthly goals (blue) and actual reserves (red), showing discrepancies, particularly in April and May.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The chart shows customer claims: Actual is low (1), while the Goal is higher (3).

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The graph shows customer complaints throughout the year, with a consistent goal line and fluctuating actual complaints, peaking around mid-year.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The bar graph compares actual annual loss work time to a specified goal, showing significant reduction in hours needed.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The bar graph shows actual annual turnover (around 4 employees) vs. goal (approximately 1 employee), indicating higher turnover.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows maintenance management data, with actual values fluctuating around 0-5% over the months, peaking in March and May.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows monthly water quality compliance, with the actual performance falling short of the goal in April and May.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The chart shows water service disruptions by month, highlighting a spike in February, with goals and infrastructure targets.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The bar chart depicts monthly regulatory compliance, comparing actual performance (red) to set goals (blue) throughout the year.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The chart shows monthly footage of actual sewer line cleaning versus the goal, with a spike in March and consistent performance afterward.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows "Backlogged Work Orders," with a consistent goal of 5% (blue line) and actual orders remaining significantly lower (red squares).