Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

Graph comparing actual and budget expenses for 2026, showing significant deviations in several months. Budget is consistent; actual varies.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The chart shows monthly goals (blue) vs. actual reserves (red) throughout the year, highlighting the disparity, especially in July.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The bar chart shows customer claims: 1 actual claim versus a goal of 3 claims, indicating a shortfall.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The graph shows customer complaints throughout the year. The blue line represents the goal (8), while the red line shows actual complaints, peaking in June.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

Bar graph comparing actual annual lost work time to a stated goal, with the actual being significantly lower than the goal.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The bar graph shows annual turnover of employees: Actual turnover is significantly higher than the goal.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows maintenance management performance over a year, with actual values fluctuating dramatically, especially in early months.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows water quality compliance over a year, comparing actual performance (red) against goals (blue), with noticeable dips in mid-year.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The graph shows monthly disruption hours of water service, highlighting peaks in February and July against set infrastructure goals.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The chart shows monthly regulatory compliance data, comparing actual performance (red) against set goals (blue) for each month.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

This graph displays monthly sewer line cleaning footage, showing a clear goal (red) and actual performance (blue), peaking in July.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart displays backlogged work orders throughout the year, with a consistent goal of 5% and actual values consistently below 1%.