Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The graph compares actual and budgeted expenses for 2025, showing significant variance in mid-year with a spike in June.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The image shows a bar graph comparing the goal and actual designation of reserves from January to December, with February highlighted as underperforming.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The bar graph shows customer claims: actual claims are low (below 1), while the goal is set at 3 claims.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The graph shows customer complaints over a year, highlighting a goal of 8 complaints while only 1 actual complaint occurred.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The image shows a bar graph comparing actual annual loss work time to a set goal, highlighting a significant difference.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The image shows a bar graph comparing actual annual turnover against a goal, with actual turnover significantly lower than the goal.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows a consistent performance in maintenance management, with the actual at 5% and the goal also at 5% throughout the year.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows water quality compliance over a year, with February below the compliance goal.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The chart depicts hours of water service disruption throughout the year, showing consistent delays compared to the infrastructure goal.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The chart shows regulatory compliance over a year. Most months meet goals, except February, which underperformed.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The chart shows sewer line cleaning goals (21,000 ft) vs. actual performance, which falls short at the start of the year.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows backlogged work orders with a stable goal line (5%) and an actual line starting below goal, rising slightly.