Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The graph compares actual expenses (red line) and budgeted expenses (blue line) for 2026, showing variations month by month.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The image shows a bar chart comparing the "Goal" (blue) and "Actual" (red) designations of reserves from January to December.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The bar chart shows actual customer claims (1) versus the goal (3), highlighting a shortfall.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The chart shows customer complaints over a year, with the goal remaining at 8 and actual complaints fluctuating below that.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The bar chart shows "Actual" annual loss work time is significantly lower than the "Goal," measured in hours.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The chart shows annual employee turnover, with actual turnover at about 6 employees and a goal near 1 employee.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows maintenance management performance over months, with "Actual" values fluctuating while a consistent baseline is indicated.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows monthly water quality compliance, comparing actual performance (red) against goals (blue), both near 100%.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The chart shows monthly water service disruptions, comparing actual infrastructure hours to goals and construction efforts.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The image shows a bar graph comparing monthly regulatory compliance goals (blue) with actual performance (red) throughout the year.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The graph shows the monthly footage of sewer line cleaning, comparing actual performance (blue) against a set goal (red) throughout the year.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

Graph shows backlogged work orders: Goal is steady at 5%, while actual is consistently below 1% throughout the year.