COMPARISON OF ACTUAL AND BUDGET EXPENSE
THE GOAL OF THE DISTRICT IS TO NOT EXCEED THE ANNUAL APPROVED BUDGET
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Actual vs Budget.jpg)
THE ABOVE GRAPH COMPARES THE EXPENSE BUDGET TO ACTUAL EXPENSES
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DESIGNATION OF RESERVES
THE GOAL OF THE DISTRICT IS TO MAINTAIN A FOUR MONTH OPERATING RESERVE 100% OF THE TIME
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Designation of Reserves.jpg)
THE ABOVE GRAPH REFLECTS THE % OF TIME A FOUR MONTH RESERVE IS MAINTAINED
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CLAIMS BY CUSTOMERS
THE GOAL OF THE DISTRICT IS TO HAVE NO MORE THAN THREE CLAIMS PER YEAR
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Claims by Customer.jpg)
THE ABOVE GRAPH REFLECTS THE NUMBER OF CLAIMS FILED
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CUSTOMER COMPLAINTS
THE GOAL OF THE DISTRICT IS FOR CUSTOMER COMPLAINTS NOT TO
EXCEED .1% OF OUR APPROXIMATELY 7,400 CUSTOMERS
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Customer Complaints.jpg)
THE ABOVE GRAPH REFLECTS THE NUMBER OF COMPLAINTS RECEIVED BY THE DISTRICT
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LOSS WORK TIME (WORKER'S COMPENSATION)
THE GOAL OF THE DISTRICT IS TO EXPERIENCE LOSS WORK TIME OF NO MORE
THAN 8 HOURS PER MONTH/96 HOURS PER YEAR, ABOUT .002% OF THE HOURS WORKED
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Annual Loss of Work Time.jpg)
THE ABOVE GRAPH REPRESENTS WORK TIME LOSS DUE TO INJURY
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EMPLOYEE TURNOVER
THE GOAL OF THE DISTRICT IS TO RETAIN STAFF AND MINIMIZE TURNOVER
TO ONE POSITION (4% OF STAFFING) PER YEAR
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Annual Turnover.jpg)
THE ABOVE GRAPH REFLECTS EMPLOYEE TURNOVER
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MAINTENANCE MANAGEMENT
THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE THAN 5% BACKLOGGED WORK ORDERS PER MONTH
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Water Maint Mgmt.jpg)
THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WATER DEPARTMENT
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WATER QUALITY
THE GOAL OF THE DISTRICT IS 100% COMPLIANCE FOR WATER QUALITY
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Water Quality Compliance.jpg)
THE ABOVE GRAPH REPRESENTS COMPLIANCE REGARDING WATER QUALITY
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DISRUPTION OF SERVICE
THE GOAL OF THE DISTRICT IS TO COMPLETE REPAIRS DISRUPTING WATER SERVICE IN UNDER 5 HOURS
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/Distruption of Service Water.jpg)
THE ABOVE GRAPH REFLECTS DISRUPTION OF WATER SERVICE
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NPDES REQUIREMENTS
THE GOAL OF THE DISTRICT IS TO MEET 100% OF THE PERMIT LIMITS 100% OF THE TIME
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/WWRegCompliance.jpg)
THE ABOVE GRAPH REPRESENTS THE DISTRICT'S PERFORMANCE REGARDING COMPLIANCE
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MAINTAIN SEWER SYSTEM
THE GOAL OF THE DISTRICT IS TO CLEAN AND/OR VIDEO THE ENTIRE COLLECTIONS
SYSTEM EVERY 3 YEARS OR LESS (THE NATIONAL STANDARD IS 3 TO 5 YEARS)
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/SewerLine Cleaning.jpg)
THE ABOVE GRAPH REFLECTS THE FEET OF SEWER LINE WHICH HAS BEEN CLEANED
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OVERALL WASTEWATER SYSTEM MAINTENANCE
THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE
THAN 5% BACKLOGGED WORK ORDERS PER MONTH
![](https://www.wwsdonline.com/media/Performance Measures /June 2024/WW Backlogged WO.jpg)
THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WASTEWATER DEPARTMENT