Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The chart shows actual versus budgeted expenses for 2026, with budget remaining steady and actual expenses fluctuating in early months.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The chart shows monthly reserve designations, with set goals (blue) met in most months, but actual reserves (red) lagging, especially in Feb and Mar.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The image shows a bar graph comparing actual claims by customers (low) against a goal of 3 claims (much higher).

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The chart shows customer complaints over a year, with a consistent goal of 8 complaints (blue line) and fluctuating actual complaints (red line), peaking at 4.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The bar graph shows a significant difference between actual and goal hours of annual lost work time, with actual losses much higher.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The image is a bar graph showing annual employee turnover, comparing actual turnover to the goal, both being low (around 1 employee).

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows maintenance performance with consistent target levels around 5%, but a significant drop in February and March.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart depicts water quality compliance over months, showing the actual compliance (red) falling short of the goal (blue) in March.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The graph shows water service disruption hours, peaking in March, with goals, actual infrastructure data, and construction hours plotted.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

A 3D bar graph showing "Regulatory Compliance" with goal vs actual compliance percentages throughout the months of the year.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The graph depicts sewer line cleaning footage: a goal of ~21,000 ft through the year with a significant spike in March.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows backlogged work orders: a blue line at 5% (goal) and sporadic red points below 1% (actual) from Jan to Dec.