Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The graph compares actual vs. budgeted expenses from January to August 2025, highlighting significant fluctuations in June.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

A bar graph showing "Designation of Reserves" with consistent monthly goals vs. actual results, indicating a performance tracking metric.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The image shows a bar chart comparing actual customer claims to a goal of 3 claims, indicating that the goal was met.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The graph shows customer complaints by month. The goal (blue line) remains steady at 8, while actual complaints (red squares) are low.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

Bar chart comparing actual annual loss work time to a goal, showing actual significantly lower than the goal.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The chart shows actual annual employee turnover significantly higher than the goal, indicating a disparity in turnover rates.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows a steady maintenance management goal at 5% (blue), with actual performance (red) consistently below 1% throughout the year.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows monthly water quality compliance with goals (blue) and actual performance (red), indicating consistent rates.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The chart shows monthly disruptions in water service, comparing actual hours to infrastructure goals and construction activities.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The chart shows regulatory compliance over a year, comparing actual performance (red) to goals (blue) month by month.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The graph shows sewer line cleaning footage over the months, with actual (blue) vs. goal (red) lines indicating performance.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows the percentage of backlogged work orders, with the goal consistently at 5% and actual figures significantly lower.