Performance Measures

COMPARISON OF ACTUAL AND BUDGET EXPENSE 

THE GOAL OF THE DISTRICT IS TO NOT EXCEED THE ANNUAL APPROVED BUDGET


THE ABOVE GRAPH COMPARES THE EXPENSE BUDGET TO ACTUAL EXPENSES

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DESIGNATION OF RESERVES 

THE GOAL OF THE DISTRICT IS TO MAINTAIN A FOUR MONTH OPERATING RESERVE 100% OF THE TIME


THE ABOVE GRAPH REFLECTS THE % OF TIME A FOUR MONTH RESERVE IS MAINTAINED
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CLAIMS BY CUSTOMERS 

THE GOAL OF THE DISTRICT IS TO HAVE NO MORE THAN THREE CLAIMS PER YEAR


THE ABOVE GRAPH REFLECTS THE NUMBER OF CLAIMS FILED

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CUSTOMER COMPLAINTS 


THE GOAL OF THE DISTRICT IS FOR CUSTOMER COMPLAINTS NOT TO
EXCEED .1% OF OUR APPROXIMATELY 7,400 CUSTOMERS


THE ABOVE GRAPH REFLECTS THE NUMBER OF COMPLAINTS RECEIVED BY THE DISTRICT

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LOSS WORK TIME (WORKER'S COMPENSATION) 

THE GOAL OF THE DISTRICT IS TO EXPERIENCE LOSS WORK TIME OF NO MORE
THAN 8 HOURS PER MONTH/96 HOURS PER YEAR, ABOUT .002% OF THE HOURS WORKED



THE ABOVE GRAPH REPRESENTS WORK TIME LOSS DUE TO INJURY

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EMPLOYEE TURNOVER 

THE GOAL OF THE DISTRICT IS TO RETAIN STAFF AND MINIMIZE TURNOVER
TO ONE POSITION (4% OF STAFFING) PER YEAR


THE ABOVE GRAPH REFLECTS EMPLOYEE TURNOVER

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MAINTENANCE MANAGEMENT 

THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE THAN 5% BACKLOGGED WORK ORDERS PER MONTH


THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WATER DEPARTMENT

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WATER QUALITY 

THE GOAL OF THE DISTRICT IS 100% COMPLIANCE FOR WATER QUALITY


THE ABOVE GRAPH REPRESENTS COMPLIANCE REGARDING WATER QUALITY

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DISRUPTION OF SERVICE 

THE GOAL OF THE DISTRICT IS TO COMPLETE REPAIRS DISRUPTING WATER SERVICE IN UNDER 5 HOURS


THE ABOVE GRAPH REFLECTS DISRUPTION OF WATER SERVICE

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NPDES REQUIREMENTS 

THE GOAL OF THE DISTRICT IS TO MEET 100% OF THE PERMIT LIMITS 100% OF THE TIME


THE ABOVE GRAPH REPRESENTS THE DISTRICT'S PERFORMANCE REGARDING COMPLIANCE

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MAINTAIN SEWER SYSTEM 

THE GOAL OF THE DISTRICT IS TO CLEAN AND/OR VIDEO THE ENTIRE COLLECTIONS
SYSTEM EVERY 3 YEARS OR LESS (THE NATIONAL STANDARD IS 3 TO 5 YEARS)


THE ABOVE GRAPH REFLECTS THE FEET OF SEWER LINE WHICH HAS BEEN CLEANED

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OVERALL WASTEWATER SYSTEM MAINTENANCE 

THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE
THAN 5% BACKLOGGED WORK ORDERS PER MONTH


THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WASTEWATER DEPARTMENT