Job Title: Customer Service Specialist

Hours: Full-Time (Non-Exempt)

Job Description:

Primary Job Responsibilities:

• Engages with customers in the daily operation of front counter and over the telephone.
• Receives customer inquiries and provides information regarding customer charges, usage, delinquent charges and District policies.
• Contributes to the generating of customer notices and billing.
• Generates work orders and coordinates with field staff.
• Produces routine reports and correspondence.

Requirements:

3 years of experience in customer service to include customer billing (utility billing preferred), payment processing, and being proficient in utilizing a variety of billing/accounting software systems, including Microsoft’s Excel and Word. Ability to analyze and interpret various reports. Ability to write routine reports and correspondence.

This position represents the District as a primary contact and must have excellent communication skills.  Taking ownership of the position responsibilities and the ability to work with minimal direct supervision is necessary.

Attractive Benefits Package:

• Employee and Family medical coverage (HDHP 100% premium paid plus HSA contributions) OR Employee and Family medical coverage (PPO 80% premium paid) 
• 100% premium paid - Employee and family dental and vision coverage 
• Life Insurance, Dependent Life, Long Term and Short-Term Disability insurance 
• 401(a) Retirement pension after 90 days (5% employer match; fully vested after 12 mo. of contributions). Additional District contributions related to longevity. 
• 457 Plan Before & After-Tax Options after 90 days (3% match of employee contribution; fully vested after 12 months of contributions) 
• 11 paid holidays (On-call duties may require work during holidays with pay) 
• 5 Additional Personal Holidays (after 6 months) 
• Paid Vacation and Sick (begin accrual upon start) 
• Safety gear where applicable and appropriate
• Career development, paid training, and professional certification costs 
• Annual merit increases of up to 7%.

Hiring Range

The starting salary depends on qualifications and experience.  $26.81 - $36.79/hr.

Successful candidates will complete pre-employment screening, which includes, but is not limited to a criminal background check and drug screen.

If you desire to work for a utility that recognizes and appreciates your contributions, apply by visiting our website at www.wwsdonline.com.  Full job descriptions are available to be viewed at the website. Submit a resume with the online application for consideration.  Resumes without a completed online application will not be considered. 

Widefield Water and Sanitation District is an Equal Opportunity Employer

**If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

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