Performance Measures

COMPARISON OF ACTUAL AND BUDGET EXPENSE

THE GOAL OF THE DISTRICT IS TO NOT EXCEED THE ANNUAL APPROVED BUDGET

Actual and Budget.jpg

THE ABOVE GRAPH COMPARES THE EXPENSE BUDGET TO ACTUAL EXPENSES

_______________________________________________________________________________________________________________

DESIGNATION OF RESERVES

THE GOAL OF THE DISTRICT IS TO MAINTAIN A FOUR MONTH OPERATING RESERVE 100% OF THE TIME

Designation of Reserves.jpg

THE ABOVE GRAPH REFLECTS THE % OF TIME A FOUR MONTH RESERVE IS MAINTAINED
_______________________________________________________________________________________________________________

CLAIMS BY CUSTOMERS

THE GOAL OF THE DISTRICT IS TO HAVE NO MORE THAN THREE CLAIMS PER YEAR

Claims.jpg

THE ABOVE GRAPH REFLECTS THE NUMBER OF CLAIMS FILED

_______________________________________________________________________________________________________________

CUSTOMER COMPLAINTS


THE GOAL OF THE DISTRICT IS FOR CUSTOMER COMPLAINTS NOT TO
EXCEED .1% OF OUR APPROXIMATELY 7,400 CUSTOMERS

Customer Complaints.jpg

THE ABOVE GRAPH REFLECTS THE NUMBER OF COMPLAINTS RECEIVED BY THE DISTRICT

_______________________________________________________________________________________________________________

LOSS WORK TIME (WORKER'S COMPENSATION)

THE GOAL OF THE DISTRICT IS TO EXPERIENCE LOSS WORK TIME OF NO MORE
THAN 8 HOURS PER MONTH/96 HOURS PER YEAR, ABOUT .002% OF THE HOURS WORKED
Loss Work Time.jpg

THE ABOVE GRAPH REPRESENTS WORK TIME LOSS DUE TO INJURY

_______________________________________________________________________________________________________________

EMPLOYEE TURNOVER

THE GOAL OF THE DISTRICT IS TO RETAIN STAFF AND MINIMIZE TURNOVER
TO ONE POSITION (4% OF STAFFING) PER YEAR

Employee Turn Over.jpg

THE ABOVE GRAPH REFLECTS EMPLOYEE TURNOVER

_______________________________________________________________________________________________________________

MAINTENANCE MANAGEMENT

THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE THAN 5% BACKLOGGED WORK ORDERS PER MONTH

Water Maint Mgmg.jpg

THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WATER DEPARTMENT

_______________________________________________________________________________________________________________

WATER QUALITY

THE GOAL OF THE DISTRICT IS 100% COMPLIANCE FOR WATER QUALITY

Water Quality Compliance.jpg

THE ABOVE GRAPH REPRESENTS COMPLIANCE REGARDING WATER QUALITY

_______________________________________________________________________________________________________________

DISRUPTION OF SERVICE

THE GOAL OF THE DISTRICT IS TO COMPLETE REPAIRS DISRUPTING WATER SERVICE IN UNDER 5 HOURS

Water Disruption of Service.jpg

THE ABOVE GRAPH REFLECTS DISRUPTION OF WATER SERVICE

_______________________________________________________________________________________________________________

NPDES REQUIREMENTS

THE GOAL OF THE DISTRICT IS TO MEET 100% OF THE PERMIT LIMITS 100% OF THE TIME

WW Reg Compliance.jpg

THE ABOVE GRAPH REPRESENTS THE DISTRICT'S PERFORMANCE REGARDING COMPLIANCE

_______________________________________________________________________________________________________________

MAINTAIN SEWER SYSTEM

THE GOAL OF THE DISTRICT IS TO CLEAN AND/OR VIDEO THE ENTIRE COLLECTIONS
SYSTEM EVERY 3 YEARS OR LESS (THE NATIONAL STANDARD IS 3 TO 5 YEARS)

WW Sewer Cleaning.jpg

THE ABOVE GRAPH REFLECTS THE FEET OF SEWER LINE WHICH HAS BEEN CLEANED

______________________________________________________________________________________________________________

OVERALL WASTEWATER SYSTEM MAINTENANCE

THE GOAL OF THE DISTRICT IS NOT TO EXCEED MORE
THAN 5% BACKLOGGED WORK ORDERS PER MONTH

WW Backlogged.jpg

THE ABOVE GRAPH REFLECTS BACKLOGGED WORK ORDERS FOR THE WASTEWATER DEPARTMENT